IT Support Specialist

Springfield, MO | Full-Time | In-Person
$20.00 – $30.00 per hour (Based on Experience & Skill Level)

Top Technicians Wanted. 

ACIS IT Solutions has been a dominant IT service provider in Springfield, MO since 1999.

Through mentoring and continuous learning, we deliver high-level Managed IT Services, Low Voltage Data Cabling, Cloud Solutions, and Retail Service & Repair. Our clients expect excellence. Our team delivers it.

Now we’re looking for a skilled, experienced IT professional to join our team who wants more than “just a job.”
If you want growth, responsibility, and long-term opportunity — keep reading.

Position Summary

This position is for a career-driven technician who:

• Support business and retail clients in both remote and onsite environments; Takes pride in solving complex problems
• Work independently on most issues while reporting to a senior level manager for guidance, oversight, and escalation when necessary
• Collaborate on multi-layered projects
• Communicates professionally with business clients; the ideal candidate should have solid technical fundamentals and troubleshoot confidently without constant supervision but knows when to ask for Team support
• Wants long-term advancement
• Understands that reputation and trust are everything

Core Responsibilities

• Providing advanced on-site IT support to business clients
• Diagnosing and resolving complex hardware, software, and network issues
• Supporting Microsoft environments (Windows OS, Active Directory, Microsoft 365, Azure)
• Managing networking equipment (routers, switches, firewalls, wireless systems)
• Assisting with server installations and maintenance
• Participating in infrastructure upgrades and client projects
• Onboarding new clients, including environmental assessments and deployment
• Coordinating and working directly with third-party vendors (ISP, VoIP, security, software providers)
• Maintaining clean documentation and professional client communication
• Manage multiple service tickets while meeting response expectations
• Escalate appropriately while maintaining ownership of assigned issues

You will represent ACIS directly to clients in a professional manner.

Qualifications

• 3+ years of hands-on IT support experience (Required)
• Strong troubleshooting ability across systems, networks, and endpoints
• Experience in business IT environments (MSP experience is a major plus)
• Knowledge of EDR (Endpoint Detection & Response) solutions
• Familiarity with MDR (Managed Detection & Response) environments and security best practices
• Detail oriented with strong documentation habits
• Clear, confident communication skills
• High personal accountability
• Strong work ethic and reliability
• In-person availability, Mon-Fri 8am-5pm

Preferred but not required:

• CompTIA, Microsoft, or other industry certifications
• Experience with cloud migrations
• Cybersecurity-focused mindset

Benefits

• Competitive hourly compensation based on skill and experience
• Overtime, on a pre-approved basis
• Paid Time Off
• Paid holidays
• Company paid access to healthcare, dental, and chiropractic care (direct access — not traditional insurance)
• 401(k) retirement plan option
• AD&D Insurance
• Potential access to a company fleet vehicle
• Real advancement opportunity based on performance
• Regular company outings for you and your family
• Long-term career growth – internal/external training, education, certification
• A performance-driven environment
• A team that values competence, accountability, and integrity

Bottom Line

If you are highly capable, dependable, and serious about building a career in IT — we want to talk.

Apply Here:

https://acisitsolutions.com/about-us/job-opportunities/it-support-specialist/