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Senior Centralized User Support Specialist - Missouri State University

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Senior Centralized User Support Specialist - Missouri State University

By Missouri State University

12/14/2025

Missouri State University Applicant Portal | Senior Centralized User Support Specialist

The Senior Centralized User Support Specialist assists the IT Support Administrator and Coordinator of User Support to implement effective practices for IT service delivery and support. This position serves as a technical lead for projects of moderate scope. Assignments may include server maintenance, asset and inventory management, system testing, analyzing and providing recommendations for new software or systems. The Senior Centralized User Support Specialist leads in the planning, personnel selection, training, and supervision of Graduate Assistants and student employees. Additionally, this position provides leadership, training, and professional development to other full-time and part-time staff.

This role may work as part of the Client Services team, which provides employee deskside support, or the Help Desk team, which provides student and employee support by phone, email, chat, or in person. With either team, essential duties and responsibilities include ensuring a high-quality program of technology support services is continuously offered to university students, faculty, and staff.

Education: A bachelor’s degree or an equivalent combination of education and the specified experience as outlined in the Job Family 3 Knowledge Equivalencies Chart, https://www.missouristate.edu/human/job-family-3-knowledge-equivalencies-chart.htm, is required. A bachelor’s degree in a computer-related field is preferred.

Experience: Three years of experience as a Centralized User Support Specialist or similar position supporting a wide range of computer hardware and software is required. Experience working in a help desk or customer service environment is required. Experience creating, delivering, and maintaining technical documentation and end-user guides is required. Experience supervising information technology staff in a team-oriented environment is required. Work experience in higher education is required.

Skills: Demonstrated project management skills are required. Excellent technical aptitude in the areas of computers and related peripherals is required. A basic understanding of network topologies, file server administration, computer-based application software, and computer-related diagnostic techniques is required. Excellent verbal and written communication and customer services skills are required. The ability to maintain confidentiality in regard to information processed, stored, or accessed by the systems is required. The ability to perform in a problem-solving capacity including the evaluation of crisis and emergency situations is required.

Proposed Salary : $58,676/annual

Review our Outstanding Benefits : Benefits - Human Resources - Missouri State

More Information and Apply Here : Missouri State University Applicant Portal | Senior Centralized User Support Specialist