Springfield, Missouri

Managed IT / Managed Services Sales Account Manager

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Managed IT / Managed Services Sales Account Manager

By Emily Reed Buckmaster

3/24/2025

Managed IT / Managed Services Sales Account Manager

Job details

$40,000 - $250,000 a year

Job type

Full-time

Shift and schedule

Monday to Friday

Full job description

Managed IT Services Account Manager

About Us

CPI Technologies has been serving our clients for over 57 years. We provide a broad range of Technology Services to local businesses of all sizes across numerous vertical industries. This is a great opportunity for the right candidate. We provide a competitive compensation and benefits package, training assistance and opportunities for advancement. If you love technology and supporting clients and are interested in this opportunity, please respond to this posting.

Overview

Target existing and potential new customers with an innovative offering in Office Technology to small and medium sized companies. Sell services to well-established customer base and new prospects. Work with sales teams for lead generation and cross sales, and identify prospects through direct prospecting.

Role Definition

The role is to identify, develop and fulfil sales opportunities in line with agreed targets and objectives, within the defined territory.

Activities
30% - Prospecting: Identify prospects inside and outside the customer base of the company. Gain initial appointment, generally with a CEO, COO, CFO, General Manager, initially with small businesses.
25% - Needs Assessment: Determine customer pain points as it relates to management of their Office Technology and IT environment. Conduct opportunity follow-up.
20% - Presentation on benefits of utilizing modern office technology and of outsourcing the management of their IT environment or pieces of it in a co-managed soltuion. Describe benefits in terms of financial justification as well as improvement in quality, performance, and uptime. Lead strategic discussion relative to office technology and IT strategies to a nontechnical audience.
20% - Close business consisting of annuity-based network support agreements.
5% - Paperwork, account transition support.

Responsibilities:

Development and implementation of a territory plan
Creation of a sustainable pipeline
Achieving sales objectives as agreed with management
Creation and execution of opportunities and account plans
Maintain a reasonable knowledge of (Company name) range of products and services, competitors, and business drivers.
Prospecting for new business
Maintaining appropriate pipeline
Recording all activity and opportunities in the CRM system
Working effectively with other internal departments
Timely and accurate forecasting
Timely and precise reporting

Outcomes

Meet activity targets for calls, appointments, proposals, and transactions closed. Manage ongoing pipeline of business, maintain appropriate funnel in each aspect of the sales process to include closing ratio. Work with technical account manager (vCIO) to close business. The service will generally be sold to a Business Owner, CEO, CFO, CIO, or CTO. Majority of activity is developing and closing new business with some ongoing account management.

Qualifications

2+ years B2B Sales/Business Development experience
Experience calling SMB owners & executive level decision makers
Expertise with diverse and emerging technology
Persuasive in selling against the status quo

Skills Required

Excellent communication skills
Good negotiation skills
Self motivated
Works well in a team selling environment
Good presentation skills
Ability to overcome objections
Ability to follow a defined sales process and activities
Professional manner
Confidence and credibility to work at Senior Level with prospects and influence decisions makers
Good understanding of business processes.
Excellent communication and presentation skills
Analytical yet empathic approach to problem-solving at customer level
The experience of working with and leveraging Vendor Partners and Suppliers.
The experience of selling products to SME Marketplace.

Desired Skills

Knowledge of who are the movers and shakers in our local MSP market
Technical appreciation and ability to grasp concept sales
Ability to work independently but also as a member of the new business team.
Empathy with the way IT Departments struggle to deliver value to the business.

Personal Skills

Ability to manage priorities.
Effective time management
Self-motivated and able to work under pressure
Flexible approach
Excellent telephone manner and written communication skills
Good team player and interpersonal skills
A creative approach to solution sales.

Competencies:

Remain persuasive when others become pessimistic or defeatist and provide satisfactory and acceptable outcomes in situations which involve the new and unexpected.
Create a culture of strategic excellence and encourage others to think longer-term, developing strategic advantage and seeking opportunities for future development.
Assert authority to meet agreed timescales and deadlines and overcome any problems which may get in the way of their achievement.
Take decisions in a timely and appropriate manner while at the same time ensuring others follow similar principles.
Remain confident when dealing with negative situations, convince others to have ideas and create new options, as well as encouraging and supporting them to come up with imaginative solutions to difficult problems.
Generally, motivate people to give their best results, praising them when things go well and appraising them of improvements which can and should be made.
Be firm and persistent when expressing views and provide thoughts and ideas to overcome problems.
Bring a sense of urgency to situations, demonstrate an active approach, be willing to get involved toincrease the pace and achieve goals and objectives.

Job Type: Full-time

Pay: $40,000.00 - $250,000.00 per year

Benefits: